RETURNS & EXCHANGES
WHAT IS THE RETURN POLICY?
We accept exchanges and refunds on all our pieces.
We only ask that the following requirements are met:
The item/s must be in original condition, with all tags remaining in place, including hygiene seal.
Item/s must not have been worn, washed or altered in any way.
Refunds will be issued excluding the original shipping cost and any duties incurred upon the item/s return to Indonesia.
ARE RETURNS FREE?
The shipping cost and any duties/taxes incurred for returning item/s to KARTINI for an exchange or refund are not covered or reimbursed by KARTINI.
DO I NEED TO RETURN THE WHOLE SET?
If you are exchanging, you only need to return the piece/s you wish to exchange.
For a refund, you only need to return the piece/s for which you are seeking a refund.
HOW DO I ORGANISE A RETURN?
Simply email firstname.lastname@example.org and we will allocate a Returns Authorisation (RA) number for you, and give you all the details you need.
Please note we are unable to be held liable for the loss of your item/s being returned. We recommend using a registered postal service to return goods, and keeping a record of the tracking details.
WHERE DO I SEND MY RETURN TO?
We will provide you with the full address when we allocate your Returns Authorisation number to you!
HOW LONG DOES IT TAKE FOR MY EXCHANGE / REFUND TO BE PROCESSED?
We try and process returns as quickly as possible. If you are initiating a return, we try our best to reply with your Returns Authorisation (RA) number within 24 hours.
If you're exchanging, we will send your new piece/s out, and email you a new tracking number within 1-2 business days of receiving your returned item.
If you're refunding, we will refund you through the same method you used to pay (Paypal or credit card) within 5-7 business days of receiving your returned item.
WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?
Whilst we hope this never happens, if you do receive damaged goods, or have a manufacturing fault occur, please contact us immediately at email@example.com so we can personally assist you and sort out your problem as quickly as possible.